F.A.Q
Frequently Asked Questions

Following are a few of our most commonly asked questions

How long does it take to build a website?

A website can be built within 1 week of agreed concept and supply of content (logos, content & images), following initial deposit.

What if I have no content?

Don't panic, our team can provide logo design and copywriting facility. We even have professional photographers that can help with any photographs.

Do I have to sign a contract?

There are no contracts. We believe in keeping our customers happy and as such, they will remain with us. For whatever reason, if you choose to leave then you are free to do so at any stage. Hosting is charged annually and you have no obligation to renew.

I hear hosting quality can vary wildly - what do you use?

The servers we use to host your website are fine-tuned and housed in New Zealand and take advantage of high-speed SDRAM (not using hard drives) allowing your website to run much faster.

Is this the only cost involved?

This fee covers the build of your website. There will be additional annual fees for hosting, your domain (www.yourbusinessname.co.nz), email facility (This email address is being protected from spambots. You need JavaScript enabled to view it.), and any management enhancement package you may choose.

Will I be charged any additional customisation?

The small business and advanced packages allow for a set amount of customisation work. Customisation deemd to be extraordinary will be charged at standard hourly rates. We will not surprise you and will ensure you are aware before we get to this stage.

What payments do you accept?

We only accept bank transfer.

Payment terms for new website build.

To begin work we ask for payment equivalent to 50% of the build invoice, with the balance due on the day the site goes live. Where the job falls outside of a normall website build, we may choose to reduce the initial payment.

Still a little confused and wish to talk to someone?

Our team are here to help and answer any of your your questions.
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Questions about the website packages

All our website packages provide the standard inclusions listed below. Our Business and Advanced packages include much more. To read more about additional addons please view the related packages details pages found on the package pricing tabs above.

Mobile Aware Design

Mobile aware design ensures your website looks good and is easily navigated - not only on computers but also on mobile devices such as tablets and mobile phones.

Optimised for search engines

Your pages content is constructed to be optimised for search engines, just another thing to help you rank high in search engines.

Joomla Content Management

We build your website using the Joomla Content Management System (CMS) with inhouse additions that allow easy updating of your website.

Professional NZ Hosting

All websites built by us are required to use our New Zealand based High-speed host servers. To rank well in search engines, it is essential to have a server that works fast and is based in NZ.

Moving host

If you wish to move to another host provider, then we will help you move the website. Not all software/IP can be moved and fees at normal rates will apply for time involved. We do not provide archived copies.

Archive of system, and backups

Each time we make a change to your website, we perform a backup to ensure your system is safe. We do not provide archived copies of your website to other parties due to the inhouse IP and software used.

Discounted hourly rates

We can do a lot of work in an hour however we sweeten that little but more by providing discounted hourly rates while your website is hosted with us.

Security Software

Our websites come with a security system installed to keep hackers at bay. If you ever choose to move to another provider, the security system can not be transferred.

Initial Consulting & Training

Each package has an amount of time allocated for initial design consulting. Silver and Gold packages provide additional time for training.

Annual consulting

The Internet World is ever changing, and most business will have some change in direction over its lifespan. We provide annual consulting with each website to ensure your website is performing at its best.

Moving the website to another host

We understand things change and are happy to move your website to another host of your choice

Will any host do?

Most good host providers will provide CPanel to manage the host system. Where CPanel is not provided there will be additional time involved.

What is involved with the move?

Because the website contains Net Builders private IP, and software licenses that cannot be transferred, we repackage the system so that it will run on the new host without these items. Don't worry - it will look the same.

What are the costs?

Discounted hourly rates do not apply for work repackaging and transferring your website which is charged based on time involved. Fees based on estimated time are to be paid in advance.

Can I just receive an archive of the website?

No, we do not provide archived copies of website to other parties due to the inhouse IP and licensed software used.

What about the Security Software?

The security system is an in-house product that can not be transfered. This will be removed from your website during repackaging.

What about the Speed Enhancement Software?

The Speed Enhancement software is licensed to Net Builders and can only be run on our host. This will be removed from your website during repackaging.

Will you transfer Domains?

Where the domain is owned by you and managed by us, we will provide the UDAI code for your transfer upon request.

What if the domain was purchased by Net Builders?

Where the domain is registered by Net Builders, and you purchased the website at full package prices, then we will transfer ownership to you upon request. Fees may apply for time involved with the transfer.

Emails

We do not transfer email services, this is a thing the new host provider will setup for you.

Net Builders Christchurch Web Design Agency
Christchurch Web Design, SEO and Online Marketing Agency

Design Studio / Appointments

28 Apollo Place, Papanui,
Christchurch 8052,
New Zealand